Branch Manager

River Bank was formed in 1991 when three banks located along the Mississippi River in Stoddard, Ferryville, and De Soto were merged together. Today, River Bank has grown to be 14 branches and is the largest locally-owned community bank in La Crosse, serving Crawford, La Crosse, Monroe, Trempealeau and Vernon counties. Staying true to our motto "Local Banking Made Simple" we keep our decision making local - because we are local.

Position Summary:
The Branch Manager is responsible for the day-to-day operations of the branch by ensuring effective and efficient operations, quality customer service and compliance with existing regulations and policies. The Branch Manager is also responsible for growing loans and deposits at their assigned branch, as well as facilitating communication between management, various departments and employees through oversight, guidance, and training.

Duties and Responsibilities:

• Oversee frontline staff and ensure all areas are adequately covered to ensure smooth operations and meet the needs of customers.
• Responsible for all duties as a Universal Banker to support traffic and/or coverage.
• Monitor branch activity including number of transactions, volume, teller errors, teller overages and shortages, teller and loan cross sells and new accounts.
• Support staff in developing sales and service skills that build positive relationships with customers and promote needs-based selling.
• Actively develops team through continuous coaching and training on site, scheduling additional training with the Training Department as necessary.
• Keeps up to date on River Bank’s products, services, policies, and procedures to be a valuable resource at assigned branch.
• Assess risk when making exceptions to policies and procedures as warranted by executing sound decision making.
• Responsible for overseeing facility security, safety, and maintenance of the branch.
• Support Community Reinvestment Act (CRA) by actively participating in bank sponsored and community events or organizations.
• Responsible for interviewing, hiring, and training new employees with the assistance of the Human Resources and Training departments.
• Other duties as assigned.

Requirements:

• High School diploma or GED.
• Three years experience and/or training in a banking environment.
• Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Knowledgeable of financial institution laws and regulations.
• Excellent attention to detail and organizational skills.
• Strong leadership skills.
• Ability to deal with stressful situations, work effectively with high workloads and display a positive, professional appearance/attitude.
• Ability to maintain confidentiality of sensitive information.

Desired Knowledge, Skills, and Abilities:

• Associate or Bachelor degree in Finance, Business, or a related field.
• Five years experience and/or training in a banking environment.
• Previous management experience.
• Possesses a strong enthusiasm for River Bank and employee development.
• Skills in building strong working relationships with coworkers.
• Ability to work independently and prioritize projects.
• Strong written and oral communication skills.
• Proficiency with various computer software programs.
• Strong sales skills.