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Revenue Cycle Manager

Posted: 03/31/2022

Position Title: Revenue Cycle Manager

Position Type: Full Time (40 hours per week)

Department: Finance

Reports To: Chief Financial Officer

Status: Exempt

Work Location(s): Cashton, WI 54619

Scenic Bluffs Community Health Centers is an independent, non-profit healthcare provider, caring for Western Wisconsin. We provide medical, dental, chiropractic, massage therapy, acupuncture, behavioral health, health education and pharmacy services for patients in Monroe, Vernon, Crawford and La Crosse counties.

Scenic Bluffs Community Health Centers is looking for a full-time Revenue Cycle Manager to join our team in Cashton, WI. The individual is directly responsible for the integrity and stewardship of the revenue cycle for the health center. This individual will develop and implement all policies and procedures relating to the health center’s patient billing and collections operations to ensure maximization of cash flow. This position supervises patient accounts staff within the Finance Department.

Duties & Responsibilities

  • Establishes and monitors standards to ensure the integrity and quality of data throughout the revenue cycle
  • Ensures compliance with regulations in billing and collections policies through payer news bulletins and program updates, research of changing environments, and other policy changes to summarizes and disseminates the information
  • ·Compile and analyze information identified via reports in EClincialWorks (ECW), ECW Business Objects, Excel analysis tools, or other platforms for current and/or potential billing issues specific to outstanding receivable and denial management
  • Onboard, train, and support staff to promote retention and growth of team
  • Works to ensure that daily team operations flow smoothly; to include, but not limited to daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations
  • Participate in meetings with Payers, internal departments, and EClincialWorks, etc. to address trends in denials or unprocessed claims
  • Works in collaboration with external peers and internal leaders for guidance and reorganization of workflow to ensure business needs are met
  • Handles client/patient issues that include but are not limited to unhappy patients/callers and client contacts that may require additional system or technical knowledge
  • ·Assist in practice management system and documentation related training and problem solving
  • Manages systems to improve collection rates and reduce claim touches
  • Plans work schedules and assigns work to staff to ensure adequate service and coverage.
  • Promote the mission, vision and values of the organization in all interactions
  • Report to work as scheduled
  • Other duties as assigned


The ability to establish and maintain effective working relationships with other leaders, providers, patients, employees, and public is critical in this position. The individual must possess a strong knowledge of intake and registration process and insurance billing systems, knowledge of current insurance billing practices, problem solving skills and ability to work without constant supervision.

Education and/or Experience

Bachelor's degree in Management, Healthcare Administration, or related field preferred; Individuals with an Associate’s Degree and extensive relevant worked experience may be considered. Supervisory experience is required along with exceptional communication skills. Minimum 3 years' experience in outpatient billing and coding; experience in primary care and dental billing preferred. Experience in accounts receivable management in a Health Center setting is preferred.

Communication Skills

Engaging others as appropriate to the specific care situation, in a shared patient-centered problem-solving approach, the individual must possess strong oral and written communication skills and the ability to speak effectively with employees of the organization. They must communicate with patients, families, communities, other health professionals and co-workers in a responsive and responsible manner to support a learning oriented, team approach

Computer Skills

The individual must possess the knowledge of word processing software; ability to learn patient management information system functions of appointment scheduling, charge entry, payment transactions, etc.

For more information on this position

  • View Full job description –
  • Additional questions (608) 654.5100

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