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Front Desk/Night Audit

OVER NIGHT POSITION

  • Answering all phone calls promptly and with a style of professionalism and kindness.
  • Providing the guest with an exemplary overall experience from check in to check out.
  • Demonstrating a commitment to deliver exceptional guest service.
  • Balancing and reconciling the accounts for the day
  • Answering calls and inquiries related to booking reservations.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.
  • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail, faxes and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Holidays
  • Night shift
  • Weekend availability

COVID-19 considerations:
All State and City Covid guidelines are followed

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