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CUSTOMER EXPERIENCE ASSOCIATE (Ft McCoy: $1,000.00 HIRING BONUS)

Posted: 10/29/2021

$1,000.00 HIRING BONUS with Service Agreement 

REGULAR PART TIME CUSTOMER EXPERIENCE ASSOCIATE
Permanent position (20-34 hours weekly) with Benefits
JOB DESCRIPTIONS:
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Express at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
 
ADDITIONAL QUALIFICATIONS/REQUIREMENTS:
$1,000.00 HIRING BONUS W/ SERVICE AGREEMENT
 
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous Convenience Store/Gas Station experience preferred
FRIENDLY AND COURTEOUS CUSTOMER SERVICE; PREVIOUS CUSTOMER SERVICE EXPERIENCE AND CASHIER EXPERIENCE PREFERRED BUT NOT REQUIRED. ABILITY TO TRANSITION  IN MULTIPLE LOCATIONS. WE WILL TRAIN THE RIGHT CANDIDATE

AVAILABILITY: MON-SAT 0500 AM- 2000 (08:00 PM ) EITHER OPENING OR CLOSING SHIFTS; SUNDAYS 0800 AM-1630 (04:30PM);  FLEXIBILITY WITH SCHEDULES, CHANGES WILL BE MADE BASED ON OPERATIONAL NEEDS. 

PREVIOUS CONVENIENCE STORE / GAS STATION / CUSTOMER SERVICE PREFERRED BUT NOT REQUIRED.  BASIC MATHEMATICAL SKILLS.  KNOWLEDGE OF HANDLING CASH REGISTERS PREFERRED BUT NOT REQUIRED. MUST BE ABLE TO REACH UP AND BEND TO STOCK MERCHANDISE. WILLING TO CROSS TRAIN AND WORK IN OTHER AREAS OF THE STORE AS NEEDED.  

WE ARE LOOKING FOR DEPENDABLE ASSOCIATES WHO ARE TEAM PLAYERS AND ARE ENTHUSIASTIC ABOUT SERVING THOSE WHO SERVE.
 

SALARY RANGE: Basic Hourly Wage:  (Negotiable based on qualifications and experience)
Min $ 10.00+
Max $ 19.88


 

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